First and foremost, our hearts go out to anyone who has lost a loved one due to this outbreak. Our stance is always that health and safety come before profits. Over the past few days here in the US, we've seen extreme measures being taken to protect people's health and safety and to reduce the further spread of illness. Schools are closed, restaurants are reduced to take-out/delivery only, countless events are being cancelled worldwide, and we're told to avoid being with 6' of eachother, whenever possible.
It's a surreal time for all of us, to be sure.
We aren't here to debate the current course of action, but rather to inform what Players Pickleball is doing to protect our customers (and ourselves).
At a time like this, there is a benefit to being a small company. We're currently able to adhere to even the most strict recommendations regarding social distancing without an impact on our production rate.
Because our primary mode of business is selling directly to our customers via our website, we can remain open to business as usual.
There still appears to be some uncertainty about how long the virus can remain dangerous on various surfaces, but general consensus seems to be that it is very difficult, if not impossible for the virus to spread by mail. To be sure we err on the side of caution, however, all of our paddles are wiped with alcohol prior to packaging and our staff wears gloves (and as of now, masks) during the final cleaning/boxing/shipping steps. Any person showing signs of illness will not be allowed in our production facility.
We offer a 30-day trial period on all of our paddles so you can try them risk-free. During this period when all are encouraged to stay home and avoid playing pickleball, we're extending this trial period for all new paddle purchases until it is safe to play again.
Thank you for taking the time to read this and for supporting our small business! Please do all you can to stay healthy and to protect the health of those around you.